I can’t login, why?
Please check that you are at the right address. A common mistake is to try to login at www.enecto.com instead at pf3.enecto.com It is important to use right password, try use copy-paste from the password you received in the welcome mail. |
PF3 is behaving strange, there is buttons missing/doesn’t work. What will I do?
This can happen because you use an older internet browser, like Internet Explorer 6. If you update to Internet Explorer 7 or Firefox it will probably work better. |
I’ve tried to add on extra pages/keywords but have no buttons for this, why?
You have to be ”power user” to be able to do these updates. |
The referrer always point at own homepage, why?
It’s because usage of frameset in the page’s source code. This is fairly easy to rebuild. Please take contact to your own IT support for a solution. |
What is page relevance and own page relevance?
Page relevance is used to measure how relevant or interesting a visit is. You start by assigning different pages value. When the visitors navigate around the home page you receive a total value that indicates how interesting the visit was. Page relevance is used for global values, for all users at the account. Own page relevance is used for an own value that can only be seen by youself. |
What are key words and how are they used?
Key words can be used party to mark up your own pages, for example to divide the pages in different categories. You can for example use a key word that is called “products” and later on assign this key word for all product pages. You can also assign key words for those companies that visit the home page / web portal, to mark up the customers as for example customer, competitor, partner etc |
What is run/pause button used for?
Run/pause button is an on/off button for automatic updating of visitors. If a new visitor arrive this is shown in real time. |
Why are there several visitors from one company?
You can compare the pages on a website with a house with different rooms in. For a user with normal security settings, go in through the front door, and then go between the house's various rooms without any problems. On the other hand for high security settings you have to go out the front door and back in every time you walk from one room to another. This is what has happened in this case - it becomes a new session for each visit of different page. |
I'm using a Mac, how do I perform a "left click"?
If right-clicking as normal doesn't work, hold down Ctrl-button while performing a left-click. |
There are a lot of internet suppliers in the menu, how do I get rid of them?
This is nothing you can delete yourself. We continuously work to remove these. |
I have a friend from a company that visits our page but this is not registered in PF3, why?
The reason for this is usually that the friend uses an ADSL connection or similar, and because of that is pre excluded as a ISP and because of that the visit isn’t registered. |
Why do I see many visitors from Google and Microsoft?
The reason for this is that Google and Microsoft have automatic indexing tools that automatically visit sites and because of this there is recorded a visitor in Prospect Finder. Enecto recommends that these visits are excluded manually. |